TOOLS PLUG & TECH GH wants customers to receive their orders in good condition and as described.<\/p>\n\n\n\n
If you receive a damaged, defective or incorrect product, contact us as soon as reasonably possible.<\/p>\n\n\n\n
Please provide your order number and, where useful, photographs or other evidence so we can assess the issue.<\/p>\n\n\n\n
Where appropriate, we may offer a repair, replacement, exchange or refund.<\/p>\n\n\n\n
Products approved for return should generally be unused and returned in their original condition, with their original packaging, accessories and other supplied items where applicable.<\/p>\n\n\n\n
Certain products may not be eligible for return because of their condition, use, customisation or other legitimate restrictions.<\/p>\n\n\n\n
Approved refunds will normally be made through the original payment method where practical.<\/p>\n\n\n\n
The time for a refund to appear in your account may depend on the payment provider or financial institution.<\/p>\n\n\n\n
Where a return is required because we supplied an incorrect, damaged or defective product, we will determine the appropriate handling of reasonable return costs.<\/p>\n\n\n\n
For other eligible returns, return delivery costs may be the customer’s responsibility.<\/p>\n\n\n\n
Nothing in this policy is intended to remove or restrict any consumer right that cannot legally be excluded.<\/p>\n\n\n\n