Shipping & Delivery Policy

TOOLS PLUG & TECH GH

We aim to process and deliver orders as efficiently as possible. The following terms apply to purchases made through our website.

1. Order Processing

Orders are normally processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.

2. Delivery

We deliver to locations supported by our available delivery services. Delivery charges and estimated delivery times may vary depending on the destination, order size, product availability, and delivery method selected.

Any delivery time displayed on the website is an estimate only and not a guaranteed delivery date.

3. Delivery Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including courier delays, weather, traffic, public holidays, technical problems, government restrictions, or other unforeseen events.

We will make reasonable efforts to assist customers with delivery issues but are not responsible for delays caused by third-party delivery providers or circumstances beyond our control.

4. Customer Information

Customers are responsible for providing accurate and complete delivery information.

We are not responsible for delays, failed deliveries, additional delivery charges, or other problems resulting from incorrect or incomplete information provided by the customer.

5. Receiving Your Order

Customers should inspect their package when possible upon delivery.

If there is visible damage to the package or product, customers should notify us as soon as reasonably possible and provide relevant photographs or other evidence where requested.

6. Tracking

Where tracking is available, customers may use the tracking number provided for their order through our website or the relevant delivery provider.

Tracking availability may vary depending on the delivery method.

7. Undelivered Orders

If an order cannot be delivered because of an incorrect address, failure to receive the package, refusal of delivery, or other circumstances attributable to the customer, additional delivery charges may apply before the order can be resent.

8. Third-Party Couriers

Some deliveries may be handled by independent courier or logistics providers. Once an order has been handed to the applicable delivery provider, certain aspects of the delivery process are outside our direct control.

9. Questions About Delivery

For questions concerning an order or delivery, customers may contact:

TOOLS PLUG & TECH GH
Email: toolsplugtech@gmail.com
Phone: +233 545696633

This policy applies to orders placed through our website and may be updated when necessary.